L12 5LT, In Good We are a busy general practice located in the West Derby area of Liverpool, we have grown from two small surgeries on Eaton Road and Deysbrook Road and in 2016 moved into our current surgery, with 20 clinical rooms, we've continued to grow along with the local area and now have over 12,000 patients registered here. I saw the GP who asked me to go straight to hospital and provided a sealed letter of the consultation just undertaken to be passed on. This website uses cookies to improve your experience while you navigate through the website. Why was I made to wait a week to be told this? Protect yourself and your loved ones. The practice sought patient views about improvements that could be made to the service; including having a patient participation group (PPG) and acted, where possible, on feedback. the service is performing well and meeting our expectations. the service is performing well and meeting our expectations. we have taken enforcement action. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Completing clinical searches on the practices patient records system (this was with consent from the provider and in line with all data protection and information governance requirements). the service isn't performing as well as it should and we have told the service how it must improve. Staff received training relevant to their role but it was unclear if safeguarding training was completed to the expected level of competence. the service isn't performing as well as it should and we have told the service how it must improve. the service is performing exceptionally well. Email: hcmc@vietnammedicalpractice.com. The completion of risk assessments for the control of substances hazardous to health (COSHH) and display screen risk assessments for staff. Liverpool, Official information from NHS about West Derby Medical Centre including contact details, directions, opening hours and service/treatment details People become contagious from the very beginning, one or two days before the onset of symptoms You can still pass on the virus to others for the next four or five days after the onset of symptoms. My wife and I are travelling and she sought care for neck pain. J Rimmer These cookies ensure basic functionalities and security features of the website, anonymously. Jan Rimmer Absolutely disgusting service, Report review titled Absolute worst practice as unsuitable, Dear Patient the service is performing well and meeting our expectations. We are now able to continue our travels with peace of mind. Ensure all staff receive safeguarding training and Mental Capacity Act training appropriate for their role. Thank you so much from the bottom of my heart for assuring me and keeping me confident in the tough times. Quick, efficient, fabulous service. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Kind Regards They were able to get us in immediately. The family and I have been into see Family Medical Practice a few times now and it has been a good experience. The overuse and misuse of antibiotics has created a serious problem: bacteria are growing stronger and more resistant to modern medicine. Facebook Twitter Print Email Enquire about this service Open modal window. Find out more about the kinds of cookies we use.
I am writing to let you know that I arrived home safely yesterday and I would like to sincerely thank you for your very professional care and treatment during my stay in your hospital. We don't rate every type of service. Patients needs were assessed and care was planned and delivered in line with current legislation. Your Patient Access home page will show you details of ALL future appointments including ones that were booked over the phone or at the Reception Desk. Phone: +44 151 228 3768. Read More. Chased up still nothing, finally had a call on Tuesday from a health practitioner (6days later) and although my symptoms had improved I was still experiencing pain. L12 5LT, In Close menu, by MR ALAN WILLIAMS - Posted on 23 May 2023, i have been informed the doctor concerned has tried twice to phone me today and on my landline and mobile no record of any calls has been registered .
I got through on the phone quickly and a telephone appointment arranged. Before you contact your GP practice, consider checking your symptoms with NHS 111 Online. Ambulances take time to arrive, and the people standing by may ha Menstruation, bleeding, period pain, and related issues are often hard topics for women to discuss even among themselves, as many cultures still view them as taboo it is nonetheless important to recognize that each woman has a right and obligation to take care of her body and health, and that starts with becoming more aware of what your body "While MERS was caused by a coronavirus that jumped from bats to camels and then to humans, the new coronavirus seems to have originated in bats that jumped to snakes and then humans who either consumed it or otherwise came into contact with the infected animals. Fingers crossed! L12 5LT, In Welcome to Our Practice. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
Kind Regards Browser Support i have been informed the doctor concerned has tried twice to phone me today and on my landline, I attended for a prebooked face to face meds review ,unable to report in on automated system ,, I have recently began suffering with severe headaches, racing resting heartbeat of over 120, and, Report an issue with the information on this page. Check opening times for more details. I would like to say what a condicending attitude I'm not a dear I'm a patient with a name receptionist should use it politely. The overall rating for the practice was good with requires improvement for providing well led services.
If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Thank you so much for your dedication to excellence! Head of business and Operations, review titled phone consultation due today. At least one standard in this area was not being met when we inspected the service and. Reviewing patient records to identify issues and clarify actions taken by the provider. They say book on the app however my app states you cannot book an appointment. Suspended ratings are being reviewed by us and will be published soon. Pricy otherwise fantastic clinic of international standards!! the service is performing exceptionally well. Doctor rang me at home and organized an out of hours Practitioner.. Browser Support This flyer will provide an overview of what to do when you're worried about your mental health, as well as what support services you can access. New medicine service; Prescription collection from local General Practices; Prescription delivery service; Prescriptions; . There were systems in place to mitigate safety risks including analysing significant events and safeguarding. Any other browser may experience partial or no support. Advanced Nurse Practioners Any other browser may experience partial or no support. If you could please contact the surgery on 0151 317 6310 , we would be happy to help you resolve your problem information from our ongoing monitoring of data about services and. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. In addition, staff had not received training in the Mental Capacity Act. Continue to monitor patient satisfaction with regards to appointment and telephone access and respond when necessary. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. We are here to assist you. Head of Business and Operations, by Anonymous - Posted on 25 February 2023. If it turns out I have something that would have benefitted from being diagnosed and treated earlier, I will hold this practice responsible in its failings in its duty of care towards me as a patient. 23 November 2022, West Derby Medical Centre Explore 472.000+ new and current Job vacancies. Your Patient Access home page will show you details of ALL future appointments including ones that were booked over the phone or at the Reception Desk. 9 June 2017, In As a surgery we use electronic prescribing so if you have a nominated pharmacy it will be sent directly to them. Medical Assistants took vitals. Staff worked well together as a team and all felt supported to carry out their roles. Report review titled Waiting time as unsuitable, by Anonymous - Posted on 08 December 2022, Cant ever get an appointment, cant ever get through on the phone always at least 30 mins on hold no matter what time you call. as unsuitable. Thankyou for your response We are a large GP practice situated in West Derby, Liverpool! The Heart Institute of Ho Chi Minh City is a leading hospital specialized in providing a comprehensive approach to advanced cardiac diagnosis, ranging from prevention and early detection to diagnosis, treatment and rehabilitation. Patients aged 55-74 and who have ever smoked are now being invited to have a lung health check - a simple check up to see how well your lungs are working. I have spent every morning this week on the phone on hold to try and get an appointment and even called into the surgery to book at reception at 8am and no appointments available because they are using the app instead but me and many other patients are not able to book on the app therefore we are never able to book an appointment whatsoever! Patients were involved them in decisions about their care. I would just like to say a huge thank you on behalf of the students and my colleagues for the presentations today. Requires improvement I am sorry to hear of the problems you experienced and Have communicated with all staff regarding your complaint
I would like to say what a condicending attitude I'm not a dear I'm a patient with a name receptionist should use it politely. Why was I made to wait a week to be told this? Doctors at the practice are first class unfortunately their work is let down at front of house .
(0151) 228 3768, Provided and run by: 3 Winterburn Crescent, West Derby, Liverpool, L12 8TQ West Derby Medical Centre 53.431299-2.896880 L12 8TQ West Derby Medical Centre More services within West Derby Medical Centre the service is performing badly and we've taken enforcement action against the provider of the service. We carried out an announced comprehensive inspection at West Derby Medical Centre on 4 October 2022. This is an organisation that runs the health and social care services we inspect, In Requires improvement Showed her my written appointment card was told still not got appointment it's not on here where did you get this card , from here obviously one of your colleagues I don't know who,she never had Id badge displayed . Not being able to swallow. I would have been too embarrassed to do as this clinician has. This could have led to confusion on diagnosis, treatment, medication or dosages with a deadly impact. This cookie is set by GDPR Cookie Consent plugin. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Good Medicine safety alert information was available on the front page of computer screens with a link for more information for clinicians to access. Doctor arrived quickly and with a very pleasant and a most professional manner gave me a complete examination diagnosed problem Thank You. Close menu, If you think you have an urgent medical problem you can call 111 or visit 111 online. J Rimmer Liverpool, J Rimmer Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services, Download full inspection report for West Derby Medical Centre - PDF - (opens in new window), Download evidence table for West Derby Medical Centre - PDF - (opens in new window), Published Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care. Bishop Auckland, We have a patient list of over 13,000 West Derby Medical Centre | Liverpool The practice operates a zero tolerance policy on abuse to any member of our team, we remind our patients that all calls to and from the practice are recorded for training and monitoring purposes. It is never pleasant to go to Am very glad to hear the result. Medical centre jobs is easy to find. You also have the option to opt-out of these cookies. Find out how to manage your problem at home. This could have led to confusion on diagnosis, treatment, medication or dosages with a deadly impact. Recent experience was appalling, after suffering with symptoms for several days, contacted 111 for advice - told to get a gp appointment asap. there are some services which we cant rate, while some might be under appeal from the provider. Thus, newborn screening allows the conditions to be identified early.
West Derby Medical Centre is a GP practice in Liverpool, Merseyside. Get alerts when we inspect. Im trust them. The mission of CMI's pediatrics department is to provide excellent and comprehensive care in a family centered environment to help your child's growth and development. Internet Explorer is unable to provide the features and security needed to give you a good experience. Couldnt recommend higher. Thankyou for your feedback Suspended ratings are being reviewed by us and will be published soon. You can also cancel appointments via Patient Access without having to call the surgery. Head of Business and Operations, by Anonymous - Posted on 14 February 2023, Still waiting for a doctor to contact me for over a week and a half regarding my sos foot hes in pain standing on it, Report review titled Doctor response as unsuitable, Dear Patient 28 May 2023 00:28:52 Safety alerts were discussed at clinical meetings. West Derby Medical Centre West Derby Medical Centre Ratings and reviews Overview How to register with this GP surgery Ratings and reviews Leave a review Reviews Displaying 1 to 10 of 82 Disgrace to the nhs Rated 1 star out of 5 by Anonymous - Posted on 16 April 2023 Overall the practice is rated as good and now good for providing well led services. Make an appointment. we have taken enforcement action. Address: Deysbrook Pharmacy, West Derby Medical Centre, 1 Winterburn Crescent, Liverpool, Merseyside, L12 8TQ. Head of Business and Operations, by Bruce Reynolds - Posted on 20 March 2023. We carried out this inspection to follow up concerns reported to us. CMI is and always will be a non for profit organization and gives 100% of its proceeds to the Heart Institute of Ho Chi Minh City. 6 October 2022 Due to the information provided , I am unfortunately unable to help you further and I am unclear as to why you have been left ' without a GP ' Let's make care better together.
Details on how to obtain proof of your COVID-19 vaccination status to show that youve had the full course of the COVID-19 vaccine and access this status when travelling abroad.
24/7 Now Available at FMP District 1 Medical Center. Dear Dr. Pedro I would like to thank you for your professionalism and efficiency and that of your team this morning at the clinic in D1, from the moment I stepped into the clinic, while I was being examined and then tested by the nurse, for the final diagnostic and recommendations, and for the checkout downstairs. The practice was aware of the negative feedback and was working towards solutions to increase the number of appointments and having more staff answer the telephones and had recently employed a reception manager to help. Suspended ratings are being reviewed by us and will be published soon. Your information helps us decide when, where and what to inspect. Please note that your appointment may be with one of these trainees.
An appalling example of care. If you wish to discuss this further , please contact the surgery and we will be able to confirm these times for you .
DL14 6RP, In Thankyou for your comment Thankyou for your comment I try to avoid posting things on FB but today Ill use it as a platform to give credit where credit is due. Patient comments received indicated there were difficulties in getting through to the practice by telephone, waiting for an appointment with a GP of their choice and problems with prescriptions. Add West Derby Medical Centre (formerly Eaton Road Medical Centre) to shortlist This page was last updated on 10 October 2022 /Services/GetMapMarkers/369. The full reports for previous inspections can be found by selecting the all reports link for West Derby Medical Centre on our website at www.cqc.org.uk. Few were aware that there is a public system; less would call for assistance and even fewer expect an ambulance to arrive in time to be effective. West Derby Medical Centre 3 Winterburn Crescent Liverpool L12 8TQ Quick Links: Register to join the practice Order your repeat prescriptions Book your next appointment Leave Us a Review the service is performing badly and we've taken enforcement action against the provider of the service. Kind Regards West Derby Medical Centre -Ratings and reviews Contents Contents Overview How to register with this GP surgery Ratings and reviews Leave a review Reviews Displaying 11to 20of 84 Review titled Appalling service Rated 1 star out of 5 No rating/under appeal/rating suspended Head of Business and Operations, by Dr Jonathan Maher - Posted on 08 April 2023. If you wish to discuss this further , please contact the surgery and we will be able to confirm these times for you . I saw the GP who asked me to go straight to hospital and provided a sealed letter of the consultation just undertaken to be passed on. There was no programme of effective clinical audit. After suffering acute pain for a while made contact with the surgery and asked for a home visit as I am on oxygen 24/7.
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