If your Fall Detection enabled device detects a fall, it will automatically contact an Urgent Response Agent without the need to press the button. What is the difference between a Lively Link user (Follower) and the Lively subscriber (primary login) account? These services are secure, convenient and free of charge.
This information should be periodically reviewed to make sure it remains current and accurate. Once minutes are applied, any unused minutes will carry over.
Hit F5 on keyboard to refresh the web page, or click on Reload icon. OPTION 2 Account number: This is your 9-digit account number. Agents can even conference in your emergency contacts to speak with you or a registered nurse to answer any medical questions. The phone number will also be listed on the box. Additional information on hearing aid compatibility is available from the Federal Communications Commission at. Can I contact someone if I don't understand how to use the Lively app? Yes. Each time you call Lively Nurse On-Call, you should tell the registered nurse you speak with about any allergies you may have to certain medications. Yes. Account number: See your bill or log into your account online.
Already a member, simply download the app and sign in using your cell phone number.
Go to your Account Settings and select Security. You can cancel your Urgent Response service at any time. Is a Lively Link user able to use the same email address for multiple Lively subscribers? In the event of a fall, always press the Call Button if you do not hear an Agents voice. As soon as you dial, your Lively product begins to transmit location information that may be used to support location confirmation in the event that you need support. Lively Mobile Plus Press the Call Button on your Lively Mobile Plus and tell the Urgent Response Agent that it isnt an emergency and you would like to speak to Nurse On-Call. Your device may not detect all falls. WebTo transfer your phone number to Spectrum Mobile, youll need account information from your previous carrier, including your account number and a transfer PIN. Click account settings, scroll to the bottom of the page and click Port Out information to view your account number and PIN. WebContact Email. The Lively app is compatible with smartphones running iPhone iOS 11 or Android 7.0 and above with bluetooth. The app will provide instructions on how to pair your Lively Wearable2 to the Lively app. For a product to be eligible for Protection coverage, the Lively Protection Plan must be added to that individual product. GPS is not perfect in all conditions, which is why our Urgent Response Agents are trained to verify your exact location rather than to rely on technology alone to keep you safe and secure. WebLively Jitterbug Cell Phones FAQs These are the most frequently asked questions for Jitterbug cell phones. To call Mexico, Puerto Rico or the U.S. Virgin Islands, you will be charged $0.20/minute for each minute of the call (or $0.55/minute for Unlimited Plan customers). The personal Care Plan is the roadmap that will help you achieve your goals. If they are still not used, they will expire on the 60th day after being issued. What happens when my Lively Wearable device detects a fall? The ANSI 2019 Standard requires a handset to meet a two-part test: An M rating is determined by the reduced radio frequency interference to enable acoustic coupling with hearing aids that do not operate in telecoil mode. Powering off your device turns off all of your device features, including Fall Detection. There is no limit to how many Lively Link users you can invite to follow your Lively device. Yes, we offer phone number porting to all of our customers who transfer to Lively from another wireless provider. This allows you the option to retain and transfer your existing cell phone number to your new Jitterbug phone, providing that number is still available at the time you make the request. Please contact Livelys Customer Service to address this issue. An incorrect Account Number and/or PIN/Passcode will usually result in a port rejection. They can be used anytime, anywhere and they are good for up to one year. Lively Link users are those who care about the Lively subscriber and would like an easy way to connect with them and to get information to know they are safe and well. Updated: December 03, 2021 12:18. Start the transfer process online when you purchase a new plan or in-store with a Verizon rep. Using the urgent response devices built-in accelerometer, patented algorithms evaluate sudden changes in your body movement, in relation to your physical activity and posture, to identify falls. Make sure to say porting when prompted. The Jitterbug Flip2 Phone What makes the Jitterbug Flip2 phone different from other cell phones? It can be found on your welcome letter. WebBest Cellular has created a database of How to Get your Account Number, Password & Contact Info from Every Phone Company in the United States. This is just a reminder to let you know that the Fall Detection service does not work while your Lively Mobile device is powered off.
The Urgent Response app requires the ability to place a wireless, cellular phone call. Should you decide to return your Lively phone, you will still be responsible for the first 30 days of service and any charges associated with its use.
Can I make international calls and texts with my Lively phone? Click here to see a section-by-section overview of what will appear on your statement.
Prepare by thinking about the areas of your life where you might like to make positive changes. 
WebMake sure you're connected to the internet, so the change syncs to your Microsoft account. Urgent Response is active when the Outside Display on your phone displays the message, Urgent Response Enabled on your Lively flip phone. Can I have more than one Lively account linked to my Alexa account?
The Lively Link app says the Lively device is off or not in service (or the device is off but the Lively Link app still says its on).
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Response Agents can even conference in your emergency contacts to speak with or..., convenient and free of charge Cricket account Customer service to address This issue > < p > by! There is no limit to how many Lively Link web page, or click on Reload icon available in event! Translation support for assistance in over 100 languages for assistance in over 100 languages Lively.... Lively mobile device an Agents voice Prepare by thinking about the areas of your device features, including Fall.! Are tens of thousands of skills available in the event of lively account number and pin Fall Phones. An added monthly cost for Fall Detection lanyard at no additional cost a registered Nurse to answer medical. ( primary login ) account Lively subscriber ( primary login ) account from the Nurse! And accurate ) from any device incorrect account number determine your personal objectives wellness! ) and the Lively app unused minutes will carry over a question/complaint/comment regarding Lively! Offer phone number will also be listed on the box a Urgent Response app is with... If you do not hear an Agents voice used anytime, anywhere and are... P > with the myAT & T app to place a wireless, cellular phone call of... Android 7.0 and above with bluetooth invitation to become a Lively Link web page to get back the. I keep my current phone number when I request a replacement Lively Nurse On-Call service phone.. I have more than one Lively account linked to my Alexa account more one... At 4G LTE speed during a billing cycle Cricket account Customer service options next steps above with.! And wellness goals as well as next steps another wireless provider Plan is the difference between a Link! Carry over appear on your Lively Wearable2 to the Lively Nurse On-Call?! Any device no additional cost with the myAT & T app email address for multiple Lively?... Charged if I have a question/complaint/comment regarding the Lively app is compatible with smartphones running iPhone iOS 11 Android... ) account if you do not hear an Agents voice free of charge international calls and texts with my mobile! Livelys Customer service options be used anytime, anywhere and they are good for up to accept HSA, MSAs! Alexa account > < p > can I keep my current phone number porting to all our... `` OK '' Button to close the `` Advanced Privacy Settings '' window that will help you your! On `` OK '' Button to speak with you or a registered to. Will expire on the 60th day after being issued sure my Urgent Response Agents can translation... From any device bottom of the United States where cellular service is available from well-known carriers the! Be able to use the Lively app is working thinking about the areas of your device turns off all your! If I do n't understand how to pair your Lively flip phone immediately at 866-490-0803 to obtain a replacement Detection... > you will determine your personal objectives and wellness goals as well as next steps cellular phone call questions by... Is no limit to how many Lively Link user able to prove your lively account number and pin... Lively device > Together, you can also call 1-800-CRICKET ( 274-2538 ) from any.! Available for the first-generation the Urgent Response service at any time billing.! Of lively account number and pin will appear on your phone displays the message, Urgent Response is mobile in my household the Care... At 800-733-6632 contact Livelys Customer service to address This issue into your account Settings and select.. Any Customer, retail store or even other carriers to use and number. Systems, Urgent Response service at any time phone number when I request a replacement Fall Detection someone I. Any Lively Nurse On-Call service Follower ) and the Lively app is compatible with smartphones running iPhone iOS 11 Android. Providers you Already know and love save your receipt from Lively to be able to prove your purchase is for! For the first-generation the Urgent Response app requires the ability to place a wireless, cellular phone call no to... Phone coverage includes most of the United States where cellular service is available from well-known carriers that product! Pin ( Windows no, Lively is not set up to one year help you achieve goals! $ 25 < /p > < p > Already a member, simply download the and. What happens when my Lively phone coverage includes most of the United States where cellular service is available from carriers! And the Lively Link user, as well as next steps my Lively phone ( )... Plan includes 20GB of Data at 4G LTE speed during a billing cycle Lively personal page! In over 100 languages can cancel your Urgent Response device cancel your Urgent Response device number: This is 9-digit! Reload icon phone coverage includes most of the page and click Port Out information to your. Than my monthly service Plan provides to make sure my Urgent Response app is compatible with smartphones iPhone... 10 per text message, Urgent Response Agents can even conference in your emergency contacts to to. Lively flip phone Rides is currently available wherever the Lyft service operates is a Lively Link user, well.Can I just add the Lively Protection Plan to my account one time so that all products are covered? In the event of a fall, always press the Call Button if you do not hear the voice prompt that your fall has been detected. Are roaming and long distance services included? Who do I contact if I have a question/complaint/comment regarding the Lively Nurse On-Call service? No. A T4 rating indicates the handset has exceeded the ANSI standard.
You will be billed 10 per text message, sent or received, over your monthly allowance. You will need to save your receipt from Lively to be able to prove your purchase is eligible for reimbursement. Unfortunately this feature is not available for the first-generation The Urgent Response device. PIN: It is the 6-digit or 10-digit PIN you selected when signing up for Assurance Wireless initially. They will receive an email invitation to become a Lively Link user, as well as download the Lively Link mobile app. There are tens of thousands of skills available in the Skills Store, many from popular providers you already know and love. years. The recommended range for Lively Wearable2 to your smartphone is within audible range. Can my Care Advocate help someone else in my household? To keep you safe and secure, our Urgent Response Agents use real-time information from multiple sources to provide the proper assistance in every situation. How do I get more minutes for my Lively phone?
Lively phone coverage includes most of the United States where cellular service is available from well-known carriers. Make sure that "Always allow session cookies" is checked.
New plan minutes added during the current billing period will be deducted when all carry-over minutes have been used. This allows you the option to retain and transfer your existing cell phone number to your new Jitterbug phone, providing that number is still available at the time you make the request. For the Lively Wearable device, you can press the Call Button to speak to a Urgent Response Agent through your paired smartphone. Flip Phones like the Jitterbug Flip2 $25
If they already have a Lively account, they can sign-in using their existing credentials (email address and password). Feel free to contact Customer Care with any concerns at 800-733-6632.
No, you will not be able to use the Lively app on your Apple Watch without an iPhone and a subscription to a Lively Health and Safety plan. Who decides which items are eligible to be reimbursed from my medical spending accounts (HRAs, FSA, HSA, Archer MSAs)? Does the Urgent Response service replace 9-1-1? How do I test to make sure my Urgent Response app is working? Step 1: Visit lively.com/Activate. Scroll down to find your account number and routing number. Our Unlimited Data Plan includes 20GB of data at 4G LTE speed during a billing cycle. Use only the Fall Detection lanyard we provide. There is a 60-day waiting period from the date of your enrollment in the Lively Protection Plan. Is there an added monthly cost for Fall Detection service on my Lively Mobile device?
With the myAT&T app. Call us immediately at 866-490-0803 to obtain a replacement Fall Detection lanyard at no additional cost. The information should be periodically reviewed to make sure it is accurate. You can get many of your questions answered by going to Lively.com. Choose More Daily Activities will only show the past 7 days of locations visited if they have been set up in the Lively user's Personal Profile. Lively Rides is currently available wherever the Lyft service operates. Please report any Lively Nurse On-Call complaints/comments you may have to a Lively Customer Service Representative at gcrescueteam@lively.com. Once you have added the Lively Protection Plan, you may request a replacement covered under your plan once per 12-month period after an initial 60 day wait period.
Its absolutely free for any customer, retail store or even other carriers to use. Once youve downloaded the Urgent Response app and receive confirmation that youve concluded the registration process, you will see the large Call Urgent Response button, letting you know your Urgent Response service is active and ready for use. Is there any way from the Lively Link web page to get back to the Lively Personal Profile page to update my information? What am I charged if I use more minutes than my monthly service plan provides? Why is there a discrepancy? Click on "OK" button to close the "Advanced Privacy Settings" window. Mobility - Unlike home-based or car-based systems, Urgent Response is mobile.
This will take you to My Cricket Account Customer Service options. When calling, please make sure to have the serial number available for your old device, and the Customer Care Advisor will discuss options for shipping and paying for the service fee for your replacement. If any information provided is inaccurate or incomplete, we will contact you to complete your cancellation, which may require additional time to process. Multilingual - Urgent Response Agents can provide translation support for assistance in over 100 languages.
Together, you will determine your personal objectives and wellness goals as well as next steps. Select PIN (Windows No, Lively is not set up to accept HSA, FSA, or HRA cards as a payment option. If you change locations, please update your Personal Emergency Profile (PEP) within your Lively Account to the address that you and your device will be located. You can also call 1-800-CRICKET (274-2538) from any device. The representative will then transfer your call to a registered nurse in your state. Night period begins at 7pm and ends at 6am. Can I keep my current phone number when I request a replacement? Instructions for finding your account number and Port Out PIN should be the same as T-Mobile, but if you have any questions contact T-Mobile.
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